Privacy Policy

Converce.ai is a privacy and information security company that prioritizes protecting your data. We handle all sensitive information, including personal data, with utmost confidentiality and comply with applicable laws and regulations.

Data Collection and Processing

Converce.ai processes personal data to improve our services, products, and manage our customer base and business operations. This includes:

  • Contact Information: Collected via our contact form, feedback form, or direct communication.
    • Name
    • Email address
    • Phone number
  • Additional Information: Collected via our contact form, feedback form, or direct communication.
    • Company
    • Country
    • Content of your message/feedback
    • Feedback rating

We require only your email address and message text in our contact form. Our feedback form requires a short message without any personal information. We may also collect billing information, company addresses, job titles, and other business-relevant data.

Lawfulness of Processing

Converce.ai uses lawful bases from the EU General Data Protection Regulation for processing:

  1. Permission: To respond to your requests.
  2. Contractual agreements: To process data for agreements with customers.
  3. Legal obligation: To comply with legitimate authority requests and tax legislation.
  4. Legitimate interest: To retain contact details for two years post last contact for potential follow-up projects.

Recipients and Data Transfer

We do not share personal data unless legally required. Our ICT service providers are bound by processing agreements ensuring confidentiality and GDPR compliance. Data is not transferred outside the EU.

Storage Period of the Data

Data is stored only as long as necessary, based on the data type and reasonable retention expectations.

Data Security

We secure your data with technical measures like encryption and organizational measures such as access controls.

Your Rights

Under the GDPR, you have rights to access, amend, delete, restrict processing, object to processing, and data portability. We use no automated decision-making or profiling.

Contact Details

For GDPR rights, questions, or service inquiries, contact us using the provided options.

Our contact details

If you wish to make use of your GDPR rights, you have questions about this privacy statement or about our services you can contact us via the following options.

paolo schmidt | new media

office@converce.ai

Ulrich-Schreier-Straße 17 5020 Salzburg Austria

Privacy
About